Lazada and Zalora are the top rated ecommerce websites operating in Singapore. Both offer a variety of products along with various services. Here in this article we’ll be comparing the sites Lazada and Zalora side by side in various fields such as products, customer support, packaging, delivery of products, return policies, consumer base, revenue, payment, and various features of these websites.
Lazada is a private company which entered the market in the year of 2011. The company was founded by Rocket Internet which is a German company but is now owned by Alibaba Group. It mainly operates in the Asian region and countries. The headquarter of Lazada is situated in Singapore.
Zalora is a private ecommerce platform and operates in Asian countries. It was launched in the year of 2012 by Rocket Internet Corporation. It is mainly a fashion marketplace and has headquartered in Singapore.
Comparison-
- Consumer base- Both the websites experience a wide variety of consumer base and have gained a lot since their remittent. Lazada currently has a customer base of around more than 6 million while Zalora has a customer base of whopping 3 billion because of its strong marketing policy.
- Customer support- Zalora is considered superior to lazada in case of customer service. With our past experiences, Zalora was always able to attend our calls attentively and the representatives were highly technical. While in the case of Lazada, their representatives usually failed in providing appropriate information. Undoubtedly, Zalora Customer Service is better than Lazada.
- Return policy- Return policy is one thing that bothers every customer. In this case too, Zalora is superior to Lazada in as it offers you a return form within the delivery package right at the time of delivery in case you want to return your item. While Lazada sometimes mishandles the returned parcels. Moreover they do not provide any return form and you have to print one yourself after filing a return from the website.
- Delivery– In terms of delivery, both the website are kind of same. But we prefer Zalora over Lazada as it provides step by step details with regular updates. Lazada too provides step by step updates but sometimes skip that.
- Products- Zalora is basically a fashion and apparel website. The site offers you premium and branded clothes at nominal costs. The site deals in both men and women wear. On the other hand, Lazada offers products ranging from electronics, fashion, home & living, health & beauty, toys, and sports. Lazada has wider range of products as compared to zalora.
- Payment- Payment methods available on zalora are cash on delivery, my wallet / E-Gift card, PayPal, credit card, and debit card. While payment methods available on Lazada are cash on delivery, credit card, debit card, PayPal, AMEX, Alipay Singapore, and installment payment plan. Contact Zalora Customer Service for more information.
- Employees- Lazada has more work force in comparison to Zalora. Lazada currently has around 10,000 employees working under its various divisions while Zalora only has around half of its work force which ranges from around 3000-5000 employees. In terms of employment and work force, Lazada has a clear win over here.
These were some crucial points for comparison between lazada and zalora ecommerce websites.